How Have Smartphones Changed the Way Sales Forces Work?

Smartphones are undoubtedly one of the most revolutionary discoveries of this century. Smartphones have simplified the way we work, use social media and entertain ourselves by bringing everything into the palm of our hands.

Salesforce management has also been vastly improved due to the introduction and utility of mobile phones.

The way a sales force works has changed due to the advent of smartphones. Sales processes, systems, and methods have greatly benefited from the introduction of mobile operating systems like Android and iOS.

Upcoming technologies like the much-coveted 5G and 6G technology will only add to the evolution of how sales forces work in the age of smartphones.

Now there is an app for every single business process. Field sales monitoring apps like SalesQ can help harness the benefits of remote sales force management.

Ways in Which Smartphones Have Changed the Way Sales Forces Work

Sales forces work methods have changed in the following ways thanks to the introduction of smartphones:

Access to Mobile CRMs

Traditional methods of data entry into CRMs required field forces to return to the office and enter data from their PCs. This step has now been mostly eliminated and sales reps can now enter data from the field by accessing CRMs through mobile apps for better convenience and mobility.

Remote Workspace

The concept of the workspace as we know it has been changed due to mobile connectivity. Sales meetings can be arranged and attended through phones, and important documents and approvals can be exchanged.

Customer orders and feedback can also be recorded using a field sales monitoring app like SalesQ.

Better Prospect Data Collection

Sales teams out on visits can meet prospective customers, exchange numbers, and add prospects on social media and mailing lists right from their phones.

This eliminates the hassle of going back to the office and connecting with prospects, as any delay in establishing a connection with prospects takes you out of their minds.

Faster Customer Response

Social media and mobile communication have enabled sales reps to respond to customers instantaneously. Hence, this has enabled better customer service.

Customer queries can be answered 24/7 due to no requirement of sitting at a desktop to do so and the availability of instant messaging apps. This has enabled faster lead conversion through providing superior customer service.

Real-Time Orders

A central system that can be accessed via phones gives visibility to orders as they are being placed, which can then be satisfied by inventory mobilization and on-time delivery.

Dynamic order delivery helps sales teams perform faster and increase business goodwill by dispatching orders quickly to gain customer trust.

Salesforce Management

Managers can utilize apps to track their sales reps, monitor the targets assigned, access order completion details, and take customer feedback into account; a field sales monitoring app like SalesQ by CloudApper can be used for this purpose.

There are also advanced features that help identify trends such as demand per period and other metrics that help adjust production and sales.

Instant Inventory Replenishment

Inventory being pulled from warehouses by sales reps can be dynamically updated by apps that notify sales managers of the load out. This way, an order is placed to suppliers as is necessary and sales reps can keep delivering without interruption to satisfy market demand.

Leveraging a user base that is always on their smartphones and facilitating the sales management process through smartphones are very convenient business models.

Mobile technology has transformed the way we do business by enabling a tremendous rate of business growth possibilities.

Today, businesses that leverage this mobile functionality to manage different aspects of their sales operations will certainly be ahead of the curve compared to those that don’t.

SalesQ by CloudApper is a field force monitoring app that can help manage the sales force through mobile phones. Sign up for a 14-day free trial now and get access to a plethora of free apps offered by CloudApper.

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